Frequently Asked Questions

Generally everywhere in Kenya is safe because we have high number of people leaving in most counties despite the unfortunate terrorism encounters in the past.

What matters most is how much can you afford. We have houses from 10k to 500k (kshs) per month rental fees.

The higher the rent, the safe it is. In Areas like Kileleshwa you can get a hse with 45,000 and above for a 2 bedroom house.

• No later than: 7 Business days if NO repairs or cleaning is required and there are no outstanding utility accounts.
• 14 Business days if there are repairs or cleaning required and there are no outstanding utility accounts.
• 21 Business days should the tenant fail to attend to the exit inspection and there are repairs or cleaning required and there are no outstanding utility accounts.
• It all depends with the lease agreement and what both parties agree.

• No, by law this is never allowed.

• No but you may terminate it early.

• You are required to provide 24 business days (public holidays and weekend days excluded) notice in writing.

• The early termination fee is dependent on whether the appropriate notice is provided in terms of the Consumer Protection Act and the amount will be determined by whether a new tenant is found to assume occupation of the property on your exit or not.

• In Kenya rent is paid monthly and it is always due by the 1st of the month.

• No, it is a myth that accounts only need to be paid by the 7th. Unless there has been written agreement given for late payment the rent is always payable by the 1st.

• No, Nyumba.co.ke will do everything reasonable to ensure all necessary and reasonable maintenance is done within a reasonable time.

• Tenants are responsible for everyday upkeep of the property which includes but is not limited to:
  • Maintaining the garden, and swimming pool.
  • Cleaning the gutters and drains regularly.
  • Cleaning and taking care of the premises including replacing light bulbs.
  • Tightening loose screws/hinges, replacing tap washers, cleaning, and keeping the property clean and free of rodents and termites.
  • Tenants are not responsible for electrical or plumbing maintenance or structural issues unless the tenant has caused these damages directly or by neglect.

• No, all maintenance must, in terms of the lease, be reported to nyumba.co.ke so that it can be reported to the owner and a record kept.nyumba.co.ke will appoint a contractor to attend to the maintenance once the owner gives permission.

nyumba.co.ke will place the owner on terms in writing. Should the landlord still not carry out the maintenance you may terminate the lease agreement. In certain cases, like security, water and electrical issues, the agency will authorise the repairs to ensure the tenants safety and that the property is in a liveable condition.

• No. You may request permission from the owner to paint a room at your own expense and you will be required to repaint back to its original colour before vacating.

nyumba.co.ke knows you, as a tenant, are just as important as the landlord. You are seen and treated with respect and value. You are interacting with a company who has a professional legacy in an industry where people come and go, you can rely on us for consistency and professional interaction.